FAQ’s

Frequently Asked Questions

When will my order ship out?

Most orders of in-stock merchandise ship out the business day following order placement. Items requiring manufacturing will take longer, depending upon the item. We do not ship on weekends or on these US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day. Orders shipped via USPS will not ship on holidays observed by the US Postal Service, such as President’s Day, Martin Luther King Day, etc.

Will I get an email with my order details?

Yes! We will send you an email as soon as your order is placed summarizing all details and also update you with package tracking info as soon as your order ships.

Can I track my order?

Sure! We’ll send you an email once your order ships with the tracking ID and instructions for how to follow it.

What payment methods are accepted?

We accept all major credit cards.

Are there any additional fees I have to pay?

There are no additional shipping, handling, or processing fees are ever charged.

My order won’t go through, help!
Ensure that the billing address you entered matches that of your credit card. Still not working?

If you’re still having trouble click here to contact Customer Support.

Can I get a discount?

Yes! If you post a photo of yourself wearing any EyeConicWear products on Facebook or Instagram, be sure to tag us and we’ll provide a 15% discount to you.

We’re on Pinterest ( pinterest.com/eyeconicwearcom/ ).

How can I be featured on your social media pages or website?
Share a picture of you wearing EyeConic Wear and be sure to tag us.

We’ll even send you a coupon code for 15% off your next order! Email us at admin@eyeconicwear.com with a link to the post.

Returns & Exchange Policy

EyeConicWear.com will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages from the customer. For a refund or exchange, contact us via Customer Support within 14 days of the orginal delivery date. Items must be returned with all tags still attached and must be in their original packaging such as for example, the shoe box and dust bags.

To address any concerns or potential returns or exchanges, please contact us via Customer Support.

Click here to reach EyeConicWear Support

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